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Support & Frequently Asked Questions

Answers:

Q: Someone uploaded a video with me, it's ruining my life !

Send an email to help@cliphunter.com with a direct link to the movie (ie: http://speedminton.us/w/12332545/title) and we will remove it as quickly as we can.

Q: I see my copyrighted materials on your site. Remove it !

Please visit our Copyright section and follow directions written there. Also, you may be interested in our VIP tools to help you combat copyright theft. Please refer to our Content Owners page.

Q: I found illegal or disturbing content on your site.

If you found something illegal (rape, bestiality, cp) on cliphunter, please send an email to help@cliphunter.com with a direct link to the movie (ie: http://speedminton.us/w/12332545/title) and we will remove it as quickly as we can.

Q: I can't login / forgot my password or username !

You can retrieve your lost username and/or password at www.sexyid.com/reset-password. Also make sure your browser accept cookies.

If that doesn't work, your account was either removed or banned or we are having technical issues. Check our twitter to see if we are having technical problems.

Q: Was my account banned ?

Should your account be banned, you will see a message when you try to upload a new video. If you cannot login, it doesn't necessarily mean you were removed, it may be that we are having technical difficulties.

Q: Why did you ban my account ?

If your account was banned, it was most likely because you have repeatedly violate our terms & conditions. See Why was my video removed ?

Also DO NOT :
  • Post spam in our comments sections promoting other websites or products and other bad things.
  • Post hateful or racist comments

Q: What is SexyId ?

SexyId is a decentralized single-signon system. This means that you can log-in to any of the websites in the sexyID network and stay signed in on all of them. This not only makes your life easier, but it also carries your favorites, subscriptions, comments and so on with you. In other words: You register on sexyid.com and it lets you login to all sites in sexyId network.

Some Key Features: SexyID is designed to protect your privacy, is free and never sends spam to its users.

Q: Why do I want a SexyId account ?

If you want to take full antage of Cliphunter's features, you will need to register an account with SexyID.

Once you log-in with your new account you can:
  • Post comments
  • Collect Favorites
  • Create Playlists
  • Create ClipMarks
  • Follow Pornstars, Users & Playlists . See Subscriptions

Q: I don't want to give you my email !

SexyID is created by us - the cliphunter team. Same rules apply for all of our projects: We never send unwanted emails to our members ! We never sell, distribute or otherwise give your address to 3rd party companies or anyone in that matter.

The only reason we need your email address is for retrieving lost passwords, or when we need to contact you regarding your account.

We currently also don't send any newsletters to anyone. Should we decide to create a newsletter feature, we'd ask a permission from you to send you such letter first.

Q: How do I cancel my account ?

We hate to see you go, but if you must: Log into http://www.sexyid.com click on Settings -> Account and click "Remove My Account" button. Here is a shortcut to that link.

Q: How do I upload my avatar ?

Log into http://www.sexyid.com click on Settings -> My Avatar. Here is a shortcut to that link.

Q: How to change my username ?

You can't. But what you can do is go to your Cliphutner's Profile Settings and choose a Screen Name. This is an alternative text that will be displayed in your profile, but not your comments.

Q: What are Flash and HTML5 players ?

Cliphunter now offers two different ways of playing movies:

  • Flash Player
    Adobe Flash Player is stable & reliable. But, it also consumes a lot of power (important on notebooks and mobile devices) and requires Adobe's plugin to be installed in your browser.
  • HTML-5 Player
    HTML5 player uses hardware acceleration (flash now does too ) and thus consumes less power. It doesn't require any 3rd party plugins, and is supported by all modern browsers like Chrome, Firefox, IE10+. Cliphunter uses HTML5 technology for slow-motion & fast-motion playbacks, which our users love. If your hardware is fast enough, it will also look much better on your screen then Flash.

Try both of our players to see which one looks better on your screen. Depending on your computer hardware, HTML5 Player look better then Flash or the other way around. If you want to use slow-motion capability, use our HTML5 player.

You can switch from Flash to HTML5 using the link at the top of our player on every page.

Q: I can't see any movies ! Please help !

To play movies on your computer, you will either need a modern browser that supports HTML5 video object, or an Adobe Flash Player.

Flash plugin from Adobe can be downloaded at the Adobe website.

or ... use a modern browser:

Modern browser supporting HTML5 Video:

If you are still having issues, please let us know on our news forum , please mention your operating system version, your browser and your flash versions.

Q: How can I download movies to my computer ?

Many of the movies on Cliphunter can be downlaoded, with exception of those films, that were explicitly blocked from downloading by its owners. Locate a "Download" button below the player, and choose the format you wish to download. That's all, nothing complicated.

Q: How can I watch FLV or MP4 files on my PC ?

When you download movies to your computer, you will either have an MP4 file or FLV file. There are many software packages which will let you play FLV files. You can search google for "FLV Desktop Player". Our favorite is VLC media player. You can download it from their site: www.videolan.org/vlc/.

MP4 files are easily played with Apple's Quick Time Player. You can download it at http://www.apple.com/quicktime/download/.

Also Microsoft's updated Windows Media Player can play the MP4 container format.

Q: How can I watch movies on my Phone or Tablet ?

Our website automatically detects your device and will redirect you to the correct version of our site. If that doesnt' work for you, point your phone device to m.cliphunter.com and your tablet device to tablet.cliphunter.com

Q: What is a Playlist ?

Playlist is a collection of videos put together by you, your friends, or a group of people. "Blondes with real tits" is a good example of a playlist containing videos of hot blondes with non-fake breasts. The cliphunter community (you) is the main motor behind playlists - the community creates and manages playlists. It is a collaborative tool to make porn discovery easier for everyone. You can read how playlists work at our Playlists - About page.

Q: What are Subscriptions ?

Subscriptions make it very easy for you to monitor new additions of the things you like the most. Wheter it's a pornstar, a playlist or someone who just uploads hot stuff - just click a "Follow" button when you see it and you will have a nice, quick collection of the things that interest you the most - updated in realtime.

To view your subscriptions, go to your Profile > Collections > Subscriptions.

Q: What are Clipmarks ?

Clipmarks is a unique tool to let you pinpoint specific parts of the movie that interest you, and save them for later or share with others. In other words, it is a special type of bookmark that lets you save movie position or setup a never-ending loops for later viewing pleasures.

To create a ClipMark, locate the "ClipMarks" button on the movie page and see what you can create. We are preparing a bigger write-up on this soon.

Q: How long does it take for my video to go live ?

Videos are being encoded on first-come-first-served basis. You can check how busy our encoder is by going to your Profile > Uploads > Video Manager. There you will see a menu link titled "Encoding Queue Status" . Click that to see how many movies are in queue.

Usually when you see 100 or less movies in the queue, your movie will go live within 2 hours of uploading. In general, your movie should always go live within 10min - 24hours.

Q: Why was my video removed ?

We remove videos that violate our terms & conditions.

Do Not Upload materials involving:
  • animals
  • violence (for example rape, or suggestions of rape)
  • underaged persons, or persons looking too young
  • human extres ( urine, feces, blood ..etc )
  • incest or suggesions of incest
Also:
  • Don't upload copyrighted materials you don't have rights to post
  • Assign categories that have nothing to do with your video. Some users choose wrong categories in hopes of getting more exposure. We will immidiately ban your account if we catch you doing this.
  • If your video is gay, make sure you pick category "gay" to protect other users from unwanted viewing of gay materials.
  • Don't upload the same movie more then once ! We ban without warning for this.

Q: How can I make my videos more popular ?

The amount of views your video will receive depends on user ratings. Our users like HD quality videos with a duration of at least 8 minutes.

Also make sure to:
  • Properly title your video
  • Choose appropriate categories
  • Make sure to enter model's name - if your video features a model.
  • Promote your video on social sites like twitter or reddit.

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